Terms & Conditions
At Nadya’s Cakes and Bakes we want your experience with us to run as smoothly as possible. Please read the information below as a guide to the service we provide.
Consultations are by appointment and are free of charge. Appointments can be made by contacting us via email or telephone.
Appointments last for one hour and are for a maximum of three persons due to the size of our premises
You can also call or email us if you need to discuss any aspects of your cake before making a booking. Bookings can also be made via email or over the phone without prior consultation.
When booking your cake we require a £50 deposit. This deposit is non refundable should you cancel your order for any reason. Four weeks prior to your event you will receive an invoice for the remainder. The balance must be cleared 3 weeks before the collection or delivery of your cake.
Once the balance has been paid, work on your cake will start. Any refunds are made at our discretion only. We take payment by cheque or bank transfer. Details are available on request or can be found on your invoice.
If requested we will deliver you cake to your venue at a pre-arranged time. Delivery charges can be provided on request. We will attempt to find the most cost effective form of transport.
On occasion we are faced with severe weather conditions, public unrest, or other unexpected events that may make your destination inaccessible. You can be assured that we will always do our best to deliver as pre-arranged.
We do not take any responsibility for any damage that may occur to the cake once it has been delivered
Cakes that are collected from our premises are always boxed for transportation. We provide full instruction on the care and handling of your cake. We would always recommend picking up your cake in a vehicle, tiered cakes can be very heavy. We do not take any responsibility for any damage that may occur to the cake once it has left our premises.
We are happy to make alterations to your cake design and order up to 3 weeks prior to your collection date. Please be aware that this may affect the balance due and your invoice will be adjusted accordingly. If you have any questions or concerns regarding your cake order, please let us know.
Flowers and in-edible items
At the request of the client, cakes sometimes contain in-edible items such as broaches, ribbons and feathers etc. These items must be removed before serving and we accept no responsibility for any harm these might cause. We do not usually use fresh flowers in our cakes.
We are happy to offer suggestions on cakes that are ‘free from’.
Eggs, nuts, alcohol and wheat are all common requests. Nuts are frequently used in our kitchen however not all of our cakes contain them. Please be aware. We cannot be held responsible for any ingredient contaminated at source, or any harm that may occur. If you are unsure, please just ask.
Nadya’s Cakes and Bakes is a fully registered food premises. We are also fully insured.
We very much look forward to making your cake.